How can we help?
Answers to the most common questions about Vendeey — from setting up your store to getting paid.
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Getting Started
About Vendeey
The basics — what Vendeey is, how to get started, and what's included.
Vendeey is an e-commerce platform built for African businesses. It lets you create an online store, list your products, accept payments, manage orders, and run your business — all from one dashboard. Whether you sell physical products, offer services, or run a restaurant, Vendeey gives you the tools to do it online.
Tap "Start Selling", fill in your business name, pick a category, and you're in. The onboarding takes about 2 minutes. Once you're set up, you can start adding products, customizing your store, and sharing your store link with customers right away.
Yes — Vendeey has a free plan that gives you access to core features like product listings, a mobile-optimized store, order management, WhatsApp integration, and basic analytics. If you want the full experience — custom domains, advanced analytics, coupons, invoicing, booking management, and a verification badge — you can upgrade to a paid plan.
The free plan covers the basics: you can list products, accept orders, and manage your store. Paid plans unlock everything — advanced analytics, custom domain support, coupon and discount tools, invoice generation, booking management, content management, KYC verification with a verified badge, priority support, and more. Paid plans are available monthly or yearly.
Not at all. Vendeey is designed so anyone can set up and run an online store without writing a single line of code. If you can use WhatsApp, you can use Vendeey. Everything is point-and-click.
The verification badge is a trust indicator that shows customers your store is legitimate. It's available on paid plans after completing KYC (Know Your Customer) verification. It helps build confidence with buyers, especially new visitors to your store.
Yes. Vendeey has a built-in booking and appointment management system. You can list your services, set availability, accept bookings from customers, and manage everything from your dashboard — whether you're a barber, photographer, consultant, or any other service provider.
Products & Orders
Selling & fulfilling
Everything about listing products, managing orders, inventory, and POS.
From your vendor dashboard, go to Products and tap "Add Product". Fill in the product name, description, price, and upload photos. You can also add variants (like size or colour), set stock levels, and organize products into categories. Your product goes live on your store as soon as you save it.
No — you can list unlimited products on both the free and paid plans. Add as many as your business needs.
When a customer places an order, you get a notification and it appears in your Orders dashboard. From there, you can approve, process, and mark orders as shipped or delivered. You can also view order details, customer information, and payment status all in one place.
Yes. Each product has stock tracking built in. You can set stock quantities, and Vendeey will automatically update them as orders come in. You'll also get low-stock alerts so you know when to restock.
Yes. Vendeey supports bulk product import and export, so you don't have to add products one by one if you have a large catalogue.
Yes. Customers can leave reviews and ratings on products they've purchased. You can manage and respond to these reviews from your dashboard. Reviews help build trust and encourage more sales.
The POS lets you process in-store or walk-in sales directly from your Vendeey dashboard. You can ring up orders, accept payments via cash, card, or transfer, generate payment links, and print or share digital receipts. It's useful if you sell both online and in a physical location.
Payments
Getting paid
Payment processing, invoices, wallets, and everything money-related.
Vendeey integrates with Paystack and Flutterwave to process payments. When a customer pays for an order, the money goes through the payment processor and into your connected account. You can track all payments in your Finance section on the dashboard.
Your customers can pay via bank transfer, debit/credit card, and mobile money — all powered by Paystack and Flutterwave. The available methods depend on the payment processor and your customer's location.
Vendeey itself does not take a cut of your sales. However, payment processors (Paystack, Flutterwave) charge their standard processing fees on each transaction. These are the same fees you'd pay using them anywhere else.
Yes. You can create payment links from your dashboard or POS and share them with customers via WhatsApp, SMS, or email. The customer taps the link, pays, and you get notified instantly.
Yes. Vendeey has a built-in invoicing system. You can create professional invoices, send them to clients via email or WhatsApp, and track their status (sent, viewed, paid). Invoices can also be downloaded as PDFs.
Your Vendeey wallet shows your available balance from sales. You can view your transaction history, track revenue, and manage payouts — all from the Finance section of your dashboard.
Yes. Vendeey supports installment payments, allowing your customers to pay for orders in parts. This can help increase conversions, especially for higher-priced items.
Your Store
Store & customization
Domains, store design, delivery settings, and the customer experience.
Yes. You can choose from Vendeey's template library, set your brand colours, upload your logo and cover image, and organize your product layout. Your store is automatically mobile-optimized so it looks great on phones, tablets, and desktops.
Yes — custom domains are available on paid plans. You can either connect a domain you already own or purchase one directly through Vendeey. We handle the DNS setup so you don't have to deal with the technical side.
Every store gets a free subdomain like yourstore.vendeey.com. You can share this link anywhere — WhatsApp, Instagram, your business card. On a paid plan, you can replace it with your own custom domain.
Yes. Your store has built-in product search, category filters, and a clean product catalogue layout. Customers can browse, view product details, read reviews, check related products, and add items to their cart.
Absolutely. Every Vendeey store is mobile-first — meaning it's designed for phones and then scales up for larger screens. Since most of your customers in Africa will visit on mobile, this matters a lot.
Yes. Vendeey lets you configure delivery routes, set state-by-state pricing, define delivery zones, and calculate shipping costs. Customers will see the delivery fee at checkout based on their location.
Marketing & Growth
Growing your business
Analytics, coupons, WhatsApp integration, customer management, and marketing tools.
Yes — on paid plans. You can create percentage or fixed-amount discounts, set expiry dates, and limit usage. Share codes with customers via WhatsApp, social media, or email to drive sales.
Yes. Your dashboard shows sales data, revenue trends, top-selling products, customer insights, and traffic information. The free plan has basic analytics; paid plans unlock advanced analytics with deeper insights and performance tracking.
Yes. WhatsApp integration is built in. Customers can contact you directly from your store, and you can share product links, payment links, and order updates through WhatsApp.
Yes. Vendeey has a customer management section where you can view customer profiles, purchase history, and engagement data. You can also communicate with customers through the built-in chat and messaging tools.
Yes. Vendeey includes AI-powered tools for generating marketing postcards and promotional content. You can create visuals for social media directly from your dashboard.
Yes — on paid plans. You can create and publish content pages, blog posts, and other materials to enhance your store and improve your search engine visibility.
For Customers
Buying on Vendeey
For shoppers — how to find stores, place orders, make payments, and track deliveries.
Visit the vendor's store link, browse their products, add items to your cart, and proceed to checkout. You can pay via bank transfer, card, or mobile money. You'll receive a confirmation once your order is placed.
Yes. After placing an order, you can track its status from your Vendeey account. You'll see updates as the vendor processes, ships, and delivers your order.
Refund policies are set by each vendor. If you need a refund, contact the vendor directly through their store. Vendeey provides the tools for vendors to process refunds, but the decision is between you and the seller.
You can browse stores without an account, but creating a free Vendeey account lets you track orders, save favourite stores, view your purchase history, and get a smoother checkout experience.
Yes. Vendeey has a Discover page where you can browse vendors, find deals and discounts, and explore new stores across different categories.
Account & Security
Your account
Passwords, staff access, KYC verification, security, and account management.
On the login page, tap "Forgot Password". Enter your email address and we'll send you a reset link. Follow the link to set a new password. If you're already logged in, you can change your password from your account settings.
Yes. Vendeey supports staff accounts with role-based permissions. You can invite team members and control what parts of the dashboard they can access — so your sales staff doesn't need to see your financials, for example.
KYC (Know Your Customer) is a verification process where you confirm your identity and business details. Completing KYC unlocks the verification badge on your store, which builds trust with customers and shows your business is legitimate.
Yes. We use encryption for data in transit and at rest, secure authentication, and follow industry-standard security practices. Payment data is handled by certified processors (Paystack, Flutterwave) — we never store your full card details. See our Privacy Policy for full details.
Yes. You can request account deletion from your settings or by contacting our support team. We'll process it within 30 days and delete your data in line with our Privacy Policy and Nigerian data protection regulations.
Can't find your answer?
Our support team is available Monday to Friday, 9am to 6pm WAT. Send us a message and we'll get back to you within 24 hours.